About
Delivering solutions and results
Professional services for enterprise telephony — from selection through implementation and ongoing support.
With headquarters in Singapore, Communication Services Pte Ltd (CommServ) provides superior professional services for managing implementation of enterprise telephony solutions in the corporate markets, servicing both domestic and regional sectors.
CommServ brings a fresh and innovative approach to consulting services, acting as an effective liaison between the end-user and equipment manufacturers. As specialists in enterprise telephony solutions, we are involved in every stage upon client selection — from implementation through completion — offering continual functional and technical support.
Our extensive skills encompass all aspects of implementation and operations, including business requirements definition, development of functional specifications for client approval, system design, and overseeing development teams customising software to fit specific client needs.
Typically, we are on-site at the corporate location handling client contact, providing functional and technical training and support, and resolving troubleshooting issues when clients initiate telephony usage in live settings. Our successful implementations throughout various locations in Southeast Asia reflect deliberate product knowledge transfer and a focus on practical project management.
Our extensive experience includes interface of IVRs, CRM systems, email servers, ERP systems, and other third-party applications — ensuring telephony investments connect to the systems your business already depends on.
Enterprise specialists
Unlike many suppliers of telecommunication equipment, our field experience has been strictly focused on the business enterprise — from budgeting to establishing and maintaining long-term partnerships.
Practical project management
We ensure business requirements are met within budget restraints and time schedules, with on-site presence during go-live and beyond.
Regional delivery
Successful implementations across Southeast Asia, backed by associates well versed in every aspect of telephony systems for organisations.
Our partners
CommServ works with leading technology partners to deliver global products with local support.
Mitel
Global leader in business communications, powering billions of connections every day for organisations worldwide.
OpenText
The leader in enterprise information management, including secure document exchange and fax solutions.
Our solutions
CommServ implements and supports a portfolio of enterprise telephony products and tailored programmes for organisations across the region.
- MiContact Center EnterpriseEmpower customers with self-service capabilities and leverage the power of omnichannel engagement across voice, digital, and automated workflows.
- MiCollabWith MiCollab, your business has everything it needs to connect, communicate, and collaborate across blended environments.
- MiVoice MX-ONEThe MiVoice MX-ONE multimedia communications server enables complete integration of true multimedia, unified communications, and mobility in the enterprise.
- RightFax ServerThe digital transformation journey begins with a steadfast foundation for secure information exchange across the enterprise.
- MiVoice Office 400Customised communications solutions for small and medium-sized businesses that need enterprise capability without enterprise complexity.
- Mitel CXAI-powered omnichannel contact center with flexible cloud, on-premises, or hybrid deployment for organizations up to 1,200 agents.
- MiVoice BusinessComplete UC and collaboration platform scaling from 5 to 65,000 users — on-premises, private cloud, public cloud, or hybrid.
- Mitel XpertPurpose-built multi-line platform for trading floors, emergency dispatch, and control centers — up to 600 lines per operator with JITC-certified security.
- MiVoice Border GatewaySIP-aware edge gateway for secure teleworker access, SIP trunking, WebRTC, and remote management of Mitel platforms.
- Phones & DevicesMitel IP phones, DECT handsets, base stations, and conference devices for desk, mobile, and meeting room environments.
- CloudPLAY SuiteA connected suite of cloud-native products for ERP, communications, monitoring, IoT, and notifications.
- Unified CommunicationsThe trend in business to simplify and integrate all forms of communications — voice, messaging, presence, and collaboration working as one.
- HospitalityCommunications solutions for hotels, resorts, clubs, casinos, catering, and service environments where guest experience depends on dependable telephony.
- Tailored SolutionsSolutions developed for a specific organisation that differ from off-the-shelf software and hardware — designed around your processes, integrations, and operational requirements.