Solutions

MiVoice Business

MiVoice Business combines telephony, messaging, video conferencing, mobility, and contact center tools in one unified platform with genuine deployment choice across on-premises, private cloud, AWS, Azure, and hybrid architectures.

MiVoice Business unified communications platform

Hybrid UC with deployment choice

Feature parity across all deployment models lets organizations mix headquarters on-premises, branches in cloud, and hybrid workloads without platform replacement. CommServ implements MiVoice Business with MiCollab collaboration, native Mitel CX contact center integration, and vertical integrations for healthcare, hospitality, financial services, government, and education.

Key capabilities

  • True hybrid architecture: on-premises, private cloud, and public cloud
  • Native AWS and Azure support with CapEx or OpEx licensing
  • Site survivability for branch offices during WAN outages
  • Advanced call control, mobility, and IP desk phone options
  • Comprehensive presence across desk phones, mobile, Teams, and Zoom
  • MiCollab: chat, video, screen sharing, file sharing, team workspaces
  • Single-number reach, hot desking, and teleworker mode
  • Web-based administration portal for centralized provisioning
  • Native Mitel CX contact center integration
  • Mitel Workflow Studio and Zoom Workplace App integrations
  • Enterprise features from 5 to 65,000 users without platform change
  • Gradual cloud migration while protecting hardware investments

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