Solutions

Mitel CX

Mitel CX turns voice, digital, and AI-assisted conversations into connected experiences — with real-time visibility, advanced reporting, and intelligent automation that helps teams engage customers with precision.

Mitel CX contact center agents

Customer engagement, powered by insight

Built on Mitel's Common Communications Framework, Mitel CX unites omnichannel engagement with GenAI virtual agents, agent assist, and workflow automation via Mitel Workflow Studio. CommServ helps you plan, deploy, and support Mitel CX across cloud, on-premises, private cloud, or hybrid environments.

Key capabilities

  • Omnichannel engagement: voice, video, chat, SMS, email, and social
  • GenAI virtual agents and chatbots for 24/7 self-service
  • AI-suggested replies, coaching, and automated call summaries
  • Skills-based routing with real-time dashboards and SLA reporting
  • IVR with speech recognition and text-to-speech
  • Advanced call and screen recording with quality management
  • Workforce forecasting, scheduling, and adherence tools
  • Customer journey reporting and interaction analytics
  • Workflow designer with REST APIs for CRM and WFM integration
  • Cloud, on-premises, private cloud, or hybrid deployment
  • High availability and disaster recovery options
  • Flexible subscription tiers that scale with your organization

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