Mitel InAttend Professional Attendant Solution
Mitel’s InAttend attendant solution provides all the necessary tools for attendants and receptionists to perform efficiently.
With powerful SIP-based call and queue handling, contact search options, calendar integration, Microsoft Skype for Business/Lync presence information, line state and activity status, Mitel’s InAttend is available as a stand-alone attendant application or integrated within the Mitel CMG Suite for a complete, unified communications and collaboration solution across the global enterprise.
Mitel InAttend provides attendants with powerful directory and call control capabilities as well as access to real-time rich presence information, such as user UC presence, line state and calendar status to enable quick and efficient call handling.
Key Features
- Multi-featured attendant solution based on open standards
- Handles high volumes of calls with efficient call transfers to the right person
- Supports multi-communication server environment
- Integrates with Mitel’s Contact Management (CMG) for powerful directory functionality
- Future-proof, scalable solution for growing organizations
- Integration with third party UC solutions, like Microsoft Skype for Business/Lync and Cisco Unified Presence Server
- Line State Federation service
- Basic recording
- Support for visually impaired
InAttend in a Mixed Environment (UVP)
- Full attendant call control between Mitel and SfB/Lync environments
- Rich presence federation between systems:
- Mitel presence
- SfB/Lync presence
- Line state
- Calendar integration
7 Reasons Why to Go for InAttend
- Optimized attendant console for excellent customer service
- Powerful functionality
- advanced queue and call handling, powerful directory
- Flexible solution
- smooth integration with leading IT vendors
- Low TCO - secured returned of revenue
- Call manager agnostic
- support for multi-vendor environments and mixed estate environments
- Guaranteed professional service support including SW subscriptions
- Wide range of customer segments
- addressing major of marketing verticals
Benefits and Differentiations
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